Athena

Groundbreaking Artificial Intelligence

Speak to an expert

Data-led decisions with impactful outcomes

 

Harness the power of Athena, named after the Goddess of Wisdom, to gain invaluable insights from your business’ data.

 

Our globally renowned AI technology equips your business with the ability to anticipate customers’ needs with increased data-led precision. Identify actionable trends or opportunities to upsell and automate repetitive tasks. Athena can be your new star performer and handle endless interactions around the clock.

133%

Increase in workforce productivity

60%

Average increase in sales

99%

Of our clients would recommend us

36%

Increase in CSAT scores

AI with the Human touch

Conversational Bot

AI-driven Live Chat Bot

Keyphrase Analysis

Discover which phrases are used the most

Sentiment Analysis

Understand trends in customer conversations

Entity Recognition

Auto-Filter interactions by Entity

Sentiment Analysis

Understand your customers’ emotions

Ensure every interaction ends on a high note. Use AI Sentiment Analysis to read your customer’s emotions and provide the best levels of customer experience. Dig deep into politeness, empathy and sentiment scores whilst ensuring the quality of the opening/closing of conversations. All of this broken down by customer and user level reporting.

Keyphrase analysis

Extract the meaningful part of your conversations

Athena’s Keyphrase Analysis automatically searches through call transcripts and interactions to see what customers are mentioning or requesting most. This revolutionary business insight allows your company to instantly identify reoccurring trends. Harness this data to build on your strategy for the future.

Speech To Text

Transcription services

Using transcript search to save time by allowing users to search for key words and phrases on mass. Provide detailed transcripts of interactions to be used for training and monitoring purposes.

"Sentiment analysis and Quality derive deep levels of insight from our customers and add real value. The core element our clients ask for is insight - and we have that in spades.

Craig Winnard

Group Commercial Director

Book your discovery session

See ConnexAI in action

We’re confident your team and your customers will love our Athena solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!

 

Book a demo

The next step!

If you’d like to learn more about Athena, contact us for a personalised demo.

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    Shaping the Future of Customer Experience.

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